Account and Order Data
No email address is required to create an account; a username and password are sufficient. Email is not required for registration. Account details are used for authentication, maintaining subscription benefits, and handling account requests. Do not include login passwords or subscription credentials in support tickets.
Order records include the selected plan, amount due, payment status, transaction reference, and refund information. They are used to provide subscriptions, reconcile accounts, and handle disputes. If a user submits a support ticket, its text and attachments are used to identify the issue. Please redact personal information unrelated to the issue before submitting.
No-Logs Policy and Usage Records
VPNTie follows an anonymous no-logs policy. It does not record which websites users visit or retain browsing content, lists of destination addresses, or per-connection logs that could be used to trace activity. Temporary operational states needed to establish, end, and route a connection are used only for that communication and are not retained as connection history.
Account traffic usage, subscription status, and order data are not browsing logs. They are used to calculate traffic usage, determine subscription benefits, and provide panel features, not to reconstruct browsing activity. Anonymous no-logs describes this service's recording practices; it does not mean that destination websites, device operating systems, or other network participants follow the same practices.
Site Analytics and Local Storage
Website analytics help assess page visits, referral sources, and button interactions to improve navigation and conversion flows. Analytics are limited to website and panel interactions and do not include webpage content accessed through international routes. Page addresses may be included in analytics records; do not put account passwords or subscription credentials in marketing-page URL parameters.
Cookies and local storage are used to maintain sessions, remember login status, and store language preferences. Users can restrict or clear this data in their browser settings; doing so may require signing in again and reselecting preferences. Signing out and clearing browser data do not automatically delete order records stored on the server.
Payments and Data Disclosures
This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or payment network. VPNTie updates orders based on payment results and retains transaction references needed for account reconciliation. Payment account verification and payment credentials are handled by the relevant provider under its own rules.
When processing payments, fulfilling user requests, or meeting applicable legal obligations, only the data necessary for that purpose is provided. Users should review the privacy notice before visiting a third-party page. Transaction information on public payment networks may remain publicly available; this service cannot remove public records from those networks.
Data Retention and Deletion Requests
Account details are retained for as long as needed to provide account services. Order and refund records are retained as required for financial reconciliation, dispute handling, and applicable laws. Support tickets and analytics are retained for their stated purposes, then deleted or de-identified when no longer needed. There is no single retention period independent of the purpose of processing.
Users can request access to, correction of, or deletion of account details through a user panel support ticket. Account ownership must be verified before processing a request. If a request concerns subscription termination, an incomplete order, or records that must be retained by law, the scope of action will be explained. Data deletion is not the same as a refund request. Data in backups is cleared as backups are rotated.
Policy Updates and Privacy Requests
When this policy is updated, the text on this page will be replaced and the last-updated month changed. Significant changes to data uses or processing scope will be announced on the website or in the user panel. Matters requiring separate consent by law will be handled as required.
Privacy questions, objections to data processing, and requests for deletion updates can be submitted through a user panel support ticket. Specify the data category and the action requested; personal information unrelated to verification is not needed. See the Terms of Service for service usage rules.