When choosing a plan, consider the 14-day no-questions-asked refund policy alongside the price and data rules. After payment, finish setting up the client and test your main use cases. If you decide to request a refund, submit your request and relevant order details through a ticket in the user panel so they can be matched to the payment record.
Clearly distinguish order issues from connection issues in your ticket. A refund request does not require a large collection of network screenshots; include the order details instead. If you'd also like help troubleshooting, add your device platform, selected region and a description of the issue. Redact unrelated information from payment screenshots, and never send your login password or subscription credentials.
Check your ticket's progress in the panel and provide any necessary details requested. See the refund policy for eligibility and full terms, and the Terms of Service for service requirements. This page makes no additional promises about processing times, refund methods or compensation.